Contact Information
Contact Information
We are here to help. Whether you have a question about an order, a product, or simply want to get in touch, our customer service team is ready to assist you. We are committed to responding to all enquiries promptly and professionally.
Get in Touch
For all enquiries, please email us at:
contact@tivexar.shop
We aim to respond to all emails within 1 to 2 business days.
Phone
You can also reach us by phone:
+44 7537931737
Postal Address
If you wish to contact us by post, please write to:
Tivexar
154 High Street
EH1 1QS Edinburgh
United Kingdom
Order Enquiries
If you are contacting us about an existing order, please have your order number ready when you get in touch. This will allow us to assist you as quickly as possible.
Returns and Refunds
For information about returning an item or requesting a refund, please visit our Return and Refund Policy page before contacting us, as it may answer your question directly.
Business Hours
Our customer service team is available:
Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST)
Enquiries received outside of these hours will be responded to on the next available business day.
We Value Your Feedback
Your experience matters to us. If you have any feedback, suggestions, or concerns, we warmly encourage you to share them with us. We are continuously working to improve our products and service to ensure the best possible shopping experience.