Privacy Policy

Last updated: 19 July 2026

Tivexar (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. It is written in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is:

• Business Name: Tivexar
• Address: 154 High Street, EH1 1QS Edinburgh, United Kingdom
• Email: contact@tivexar.shop
• Phone: +44 7537931737

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name
• Contact data: email address, telephone number, billing and delivery address
• Transaction data: details of products purchased and payment history
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform
• Usage data: information about how you use our website and services
• Marketing and communications data: your preferences in receiving marketing from us

We do not collect any special categories of sensitive personal data.

3. How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: when you place an order, create an account, contact us, or subscribe to our communications
• Automated technologies: as you interact with our website, we may automatically collect technical and usage data via cookies and similar technologies
• Third parties: we may receive data from payment processors, analytics providers, and advertising networks

4. How We Use Your Data

We use your personal data for the following purposes and on the following legal bases:

• To process and fulfil your orders — legal basis: performance of a contract
• To manage our relationship with you, including responding to enquiries — legal basis: legitimate interests
• To send you marketing communications, where you have opted in — legal basis: consent
• To improve our website and services through analytics — legal basis: legitimate interests
• To comply with legal obligations — legal basis: legal obligation

5. Cookies

Our website uses cookies to enhance your browsing experience and to analyse site traffic. Cookies are small text files placed on your device. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy or the cookie consent banner displayed on your first visit to our site.

6. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with trusted third parties solely for the purpose of operating our business, including:

• Payment processors (e.g. Shopify Payments, PayPal) to handle transactions securely
• Delivery and logistics partners to fulfil your orders
• IT and platform service providers (e.g. Shopify) who support our website infrastructure
• Analytics providers to help us understand website usage

All third parties are required to process your data in accordance with applicable data protection laws and our instructions.

7. International Transfers

Some of our third-party service providers may be based outside the United Kingdom. Where we transfer your data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order data is typically retained for up to 6 years in accordance with UK tax and commercial law.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@tivexar.shop. We will respond to your request within one month.

10. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our website is hosted on Shopify, which maintains industry-standard security protocols including SSL encryption.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

For any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us:

• Email: contact@tivexar.shop
• Phone: +44 7537931737
• Address: 154 High Street, EH1 1QS Edinburgh, United Kingdom